Frequently Asked Questions
Everything you need to know about our luxury-inspired fragrances.
What makes Chogan perfumes unique?
Chogan perfumes are inspired by world-famous fragrances and are produced in Italy using high-quality essential oils. Our scents are classified as 'Extrait de Parfum,' containing a higher concentration of fragrance oil (up to 30%) for exceptional longevity.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, standard delivery usually takes between 3 to 7 business days. You will receive a tracking number via email once your order has shipped.
Are Chogan products vegan and cruelty-free?
Yes, Chogan is committed to ethical beauty. Most of our fragrance products are vegan-friendly and we strictly adhere to a no-animal-testing policy for all our formulations.
What is your return policy?
We offer a 14-day return window for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on perfumes that have been unsealed or sprayed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local secure payment gateways to ensure a safe shopping experience.
How should I store my perfume for maximum shelf life?
To preserve the integrity of the essential oils, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.